Service content

Pre-sales: GPS Tracker product technology program development and determination

Mid-sales: Logistics and transportation guidance, guidance GPS Tracker installation, product training

After-sales: Product failure warranty service, customer care return visit service, remote telephone support, customer complaints handling

After-sales service convention

1、Polite reception of each customer, patiently listen to the user’s views to eliminate troubles.

2、Service personnel should be unified work clothes, civilized construction when door-to-door service.

3、It is strictly prohibited to ask for or accept any gift gratuity from customers.

4、Door-to-door service should be careful not to damage the customer’s belongings, and check the trial after the service is completed.

5、Adequate time for on-site maintenance, you can give customers secondary training to meet customer needs and improve customer satisfaction.

6、After the service is finished, make a formal farewell with the customer and take down the customer’s contact information to maintain long-term contact with the customer.